Help & FAQs

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Per godere immediatamente della tua nuova bici, acquistata online presso il nostro e-shop considera di aggiungere nel carrello l'opzione "bici montata e regolata dai tecnici Cicli Drigani" al costo di 59€.

E' un costo forfettario, non rappresenta l'effettivo effort orario che impiegheremo per montare la tua nuova bici.

Con questo servizio, la tua bici verrà consegnata montata, regolata e pronta all'uso.

Senza questa opzione, la bici arriverà come imballata dal costruttore e necessiterà di alcuni interventi tecnici per poterla utilizzare con sicurezza; senza questa opzione, la bici ti arriverà prima, in quanto non dovremo programmare il montaggio finale e tutte le regolazioni ed aggiornamenti (in caso di cambi elettronici e/o e-bike), ma tieni a mente che necessiterà di interventi tecnici per poterla usare in sicurezza.

Il livello di intervento tecnico varia da marchio a marchio, e può variare anche con lo stesso marchio a seconda del modello di bici.

Il servizio di montaggio e regolazione, è un servizio che consente all'acquirente di farsi recapitare la bici montata, regolata (ed eventualmente aggiornata se ci sono componenti elettroniche), quindi con il cambio ed i freni correttamente regolati sulla propria bici, pronta all'uso insomma.

Senza questa opzione, la bici viene spedita come imballata dal costruttore: in alcuni casi (varia in base al modello, all'anno ed al costruttore) i freni ed il cambio sono già montati, ma sono da regolare; in altri è ancora tutto smontato, da montare e collegare; in ogni caso, se sono presenti componenti elettroniche, sono sempre da aggiornare.
Riguarda quindi una parte più "meccanica", di sicurezza, e di possibilità di utilizzo immediato senza l'intervento di tecnici qualificati e non di bike fit.

Il servizio di montaggio e regolazione non include eventuali sostituzioni di componenti, magari rese necessarie in seguito ad un bike fit, anche perchè i costruttori, nelle bici montate da catalogo, non consentono di sostituire singole componenti con altrettante di misure personalizzate, ma predispongono le bici con componenti standard, adatti in media ad un utilizzatore compatibile con quella taglia di bici, ed è per questo che anche se si sceglie il servizio di montaggio e regolazione, non chiediamo le quote del bike fit.

In ultimis, in molti casi, per poter spedire una bici, anche montata regolata, è necessario estrarre il reggisella dal telaio, ruotare o staccare il manubrio, è sempre necessario smontare i pedali e la ruota anteriore, quindi non sarebbe tecnicamente possibile spedire la bici esattamente come richiesto dalle misure emerse da un posizionamento in sella.

In molti casi, per poter spedire una bici, anche con il servizio montata regolata, è necessario estrarre il reggisella dal telaio, ruotare o staccare il manubrio, ed è sempre necessario smontare i pedali e la ruota anteriore.

Se non scegli il sevizio di montaggio e regolazione, la bici ti verrà consegnata come da imballo del costruttore. Oltre le parti sopra indicate quindi, potrebbero essere da montare, collegare, regolare sia il cambio che i freni ed altre componenti (varia da modello a modello, da costruttore a costruttore, non c'è uno standard unico).

We understand it perfectly, we change our minds too! Whilst we wish we could, once an order has been placed, we cannot currently change or cancel it. If the item(s) does not fit, please make sure to replace it with a preferred model or return it for a refund. As a reminder, domestic return shipping is free.

We want to talk to you too! Contact us with any questions, concerns or feedback. We are committed to responding to you within 48 hours. However, please note that requests sent on a Friday will be answered the following Monday, but possibly earlier.

We currently ship to all countries in the European Union. To request information on shipping to a different destination, contact us.

Standard Shipping normally takes 3-5 days. Next day shipping is available for all domestic orders (additional cost). International shipping times depend on products and destination (estimated at checkout).

Both for national shipments and for international shipments, we have only one type of shipping; there is no option to choose between standard or express shipping.

is called express, the national shipping, as it is delivered within 48 working hours.

International shipping is defined as standard, as it is delivered within 5 business days.

Shipping within Italy:

- for clothing, accessories, components and/or frames, shipping is free throughout Italy, except for Sardinia and Sicily, for orders starting from €100;

for orders equal to or less than €99, the cost is a flat rate of €5.90.

- for bikes and/or e-bikes in Italy, except for Sardinia and Sicily, the flat rate cost is €39.

For shipments to Europe and Italian islands, the shipping cost calculated at checkout is the actual courier fee charged to us, with no additional markup, based on the requested shipping address.

In general, couriers in Europe usually make two delivery attempts before the package is held in storage.
If the recipient is not available on the first attempt, the courier will try to redeliver the package on the next business day.
If the second attempt also fails, the shipment is generally held at the courier's facility or a local pickup point, where the recipient can collect the package within a certain period of time, which can vary between 10 and 14 days depending on the courier.
If the shipment is not picked up even after this period of time, the courier will return it to us.

The "hold for pickup" service allows the recipient to collect their shipment at a courier's location or a pickup point, instead of receiving home delivery.

It's a very rare situation, which occurs only after two delivery attempts have failed.

The conditions for storage hold vary from operator to operator, but generally allow for the shipment to be collected within a certain period, usually between 10-14 days, by presenting an identity document and the shipment number.

The costs for shipping expenses in case of return after a storage hold are the responsibility of the buyer and depend on various factors, but generally the following principles apply:

1. Storage stop fees:

• The cost of storage hold (i.e., keeping the shipment at the courier's facility) may vary depending on the courier and the storage period.
• Some couriers provide that storage at the depot is free for a certain period (for example, 5 days) and then apply an additional fee for extended storage.

2. Return shipping costs to the sender:

• If the shipment is not collected by the recipient even after the storage period, it will be returned to the seller, who, upon receiving the returned goods, will refund the buyer the amount paid, minus shipping costs and any storage fees.
• Return shipping costs are the responsibility of the recipient.
• The return shipping cost may be equal to the original shipping cost, but this can vary depending on the courier and the type of shipment.

3. Shipping reassignment fees to a new address:

• If the recipient wishes to change the delivery address after the parcel has been held at the depot, an additional fee will apply for reassignment.
• This cost is borne by the recipient.

In summary:
Shipping costs in case of warehouse hold and return are the responsibility of the recipient, and the total amount varies depending on the courier used, elapsed time, and selected address.

HeyLightis an ecosystem of innovative payment and credit solutions that allows you to purchase products and services online and in-store, deferring the paymentup to €5,000in12 convenient installmentsmonthlywithout interest, without the need to upload income documents and without digital signatures; in 3 simple and quick steps, you can immediately defer your payment.

Or you can pay in installments in12 or 24 or 36 installments, with aTANdel9.90%, amountsfrom €5,000 to €10,000(income document upload and OTP signature required).

works as a digital financing solution, with the possibility to defer payment or obtain a targeted loan, without the need for income documentation. More precisely:

• HeyLight is an alternative to traditional payments:Instead of paying the full amount immediately, you can split the expense into monthly installments.
• Both online and in-store:The solution is available both for online purchases through e-commerce websites and for physical purchases in our store.

Klarnais a Swedish payment service provider that offers various options for online purchases, such aspay in 3 installments without interestopay after 30 days.

The maximum spending limit with Klarna is not fixed and varies based on several factors, such as your credit profile and the purchase amount.
In general, there are no strict limits, but each transaction is evaluated to determine the maximum allowed amount.
For the "Pay Now" options and "Pay in 30 days", the maximum limit is "4000€, while for "Pay in 3 installments", is of3000€.

PayPal is a digital payment system that allows you to make online purchases worldwide.
works by linking your PayPal account to your credit/debit card or bank account, allowing you to make transactionssafelyand without having to provide your bank details to the seller.

The limit ofmaximum spendingwith PayPal for installment payments ("Pay in 3 installments") is2,000 €.

For immediate payments, the maximum spending limit on PayPal depends on various factors, including whether you are a verified user and if you have a linked payment method.
In general, for unverified users, the annual spending limit is 1500 euros for purchases and 2500 euros for receipts.
For verified users, the limits may be higher.
For payments with debit cards, the limit per transaction is 2000 EUR, while for bank accounts it is 15000 EUR per transaction.

ScalaPayis an Italian payment service provider that offers the option to purchase onlinein 3 or 4 installments without interest.

The limit ofminimum amountto be able to use Scalapay as a payment method is to€ 5.
The limit ofmaximum amountis of€ 3,000

Items must be returned within 30 days of receiving your order. Items must be returned in the same condition as received, must be unworn/unused, must have tags still attached and must include all original packaging.

Refunds are processed within 7 days of receiving the items.

In case of a return of an online purchase, the shipping costs for returning the item are always the responsibility of the buyer.

The buyer is entitled to a refund of the initial shipping costs, but not for the return shipping costs.

If a product has a manufacturing defect, we can request its replacement or repair (depending on the case and the product) directly from the manufacturer.

N.B. Cicli Drigani does not decide whether a product defect is due to a manufacturing fault or accidental causes.

is therefore necessary that the defective product be sent back to our operational headquarters at Via Lanzo, 207, 10071 Borgaro Torinese TO.

Pack carefully, in a box of appropriate size for what you need to ship, making sure to remove any accessory components (e.g., cleats from a pair of shoes) and contact your trusted shipping agent.

Or if you are not experienced with shipping, do not know a convenient and/or nearby courier, for all accessories, components, and clothing (not for bikes), you can purchase our national shipping service,clicking here.
In this case, in the order notes, enter the address where the pickup will be made and the preferred time slot).
We will send you a label by email to print and affix to the package in a way that is clearly visible and protected from weather conditions.

Do not forget to include a copy of the purchase invoice, as well as a written indication (handwritten or preferably printed to avoid reading errors) of the defect that occurs, your details to then properly ensure the return shipment after sending by us to the manufacturer for their internal verification, and subsequent return first to us by the manufacturer, then to the sender at our expense (warranty times may vary from 14 to 60 days depending on the brand).