Terms and Conditions & FAQ

Watch tutorial 1.

Watch tutorial 2.

E' molto semplice: più ordini da noi online, più punti accumuli e più sconti avrai su quello che vorrai.

Per partecipare al nostro programma fedeltà è necessario registrarsi e creare un account (è valido solo per gli acquisti online con spedizione o ritiro in negozio, non vale per gli acquisti instore).

Clicca in basso a sinistra, sul bollino arancione per registrarti e accedere.

Una volta iscritti, è possibile accumulare punti in diversi modi:

per ogni euro speso su abbigliamento, componenti e accessori (le biciclette no, contribuiscono ad ottenere un'altra categoria di premi, di cui qui in calce), si guadagnano 10 punti.

Inoltre, è possibile ottenere punti extra completando alcune semplici azioni, come iscriversi alla newsletter (300 punti), seguire i nostri canali social (200 punti su Instagram e 150 punti su YouTube), aderire al programma fedeltà (500 punti) e visitare il nostro sito ogni settimana (10 punti ogni settimana).

I punti accumulati possono essere convertiti in sconti per i tuoi futuri acquisti:

ogni 200 punti corrispondono a 1€ di sconto.

I punti possono essere utilizzati su ordini successivi con un importo minimo di 99€.

I punti non sono convertibili in denaro contante ma possono essere utilizzati esclusivamente secondo le modalità sopra indicate.

Ciascun lotto di punti guadagnati hanno una validità di 12 mesi, dopodichè vengono azzerati.


Se invece acquisti una bici online sul nostro store, entri nel CD CLUB come membro VIP e ottieni un extra sconto in % sul prossimo ordine.
(Consiglio da Cicli Drigani: conservalo per la bici successiva.)

Fasce VIP

• VIP ORO: acquisto bici da almeno 9.000€ → extra sconto 10% sull'ordine successivo
• VIP ARGENTO: acquisto bici da almeno 6.000€ → extra sconto 7% sull'ordine successivo
• VIP BRONZO: acquisto bici da almeno 3.000€ → extra sconto 5% sull'ordine successivo

If shipping is selected (the service is instead included free of charge for in-store pickup), to receive your new bike purchased online already prepared and adjusted by our technicians, consider add the option "bike assembled and adjusted by Cicli Drigani technicians" to the cart, at a cost of €59.

You can add the service directly from the cart or add it to your order by clicking here.

The cost of the service is a flat rate and does not represent the actual number of labor hours required to prepare and assemble the bicycle.

With this service, the bicycle is prepared, checked, assembled and adjusted by Cicli Drigani technicians before shipping, within the limits technically compatible with transport. For packaging and shipping safety reasons, some components — including pedals, front wheel, seatpost and/or handlebar, where necessary — may be removed, rotated or positioned differently and must be reinstalled or repositioned upon delivery.

If you pick up in store, the assembly and adjustment service is provided free of charge.

N.B.
The bicycle is delivered with the instructions and/or technical documentation provided by the manufacturer, where applicable.

For technical and transport reasons, it is not possible to ship a fully assembled bicycle in the same configuration in which it would be delivered at the point of sale. The pedals and front wheel and, depending on the model and the packaging provided by the manufacturer, also the seatpost and/or handlebar may therefore be disassembled or repositioned.

Without the Cicli Drigani assembly and adjustment service, the bicycle will be shipped according to the packaging standard provided by the manufacturer and will require, before use, the technical operations necessary to complete assembly, adjustment and safety checks.

Such operations must be performed exclusively by professionally qualified personnel belonging to the official or authorized network of the manufacturer of the bicycle purchased, in compliance with the instructions, technical procedures, and requirements set forth by the respective brand. By way of example, a Bianchi bicycle must be assembled and adjusted by Cicli Drigani or by an officially authorized Bianchi dealer or service center.

The Customer who chooses not to purchase the Cicli Drigani assembly and adjustment service therefore undertakes to have the assembly, adjustment and safety checks completed exclusively at a dealer or technical center belonging to the official network of the manufacturer of the vehicle purchased, where this is required by the manufacturer's warranty conditions, technical procedures or policies.

Operations performed independently by the Customer or entrusted to workshops, technicians or parties outside the manufacturer's official network, where the manufacturer requires the intervention of its authorized network, may result in the loss or exclusion of the manufacturer's commercial warranty, according to the conditions established by the manufacturer.

With reference to the legal warranty of conformity, Cicli Drigani cannot be held liable for defects, damage or malfunctions causally attributable, even indirectly, to assembly, adjustments, modifications, maintenance or other work carried out independently by the Customer or by unqualified or unauthorized parties in accordance with the relevant manufacturer's instructions. The consumer's mandatory rights relating to any original conformity defects independent of such work remain unaffected.

In the absence of the Cicli Drigani assembly and adjustment service, the Customer is therefore required to do not use the bicycle until assembly, adjustments and all checks necessary to ensure safe use have been completed by the competent authorized dealer or technical center.

Choosing not to purchase the Cicli Drigani service may allow for faster order processing, as it will not be necessary to schedule the final activities of assembly, inspection, adjustment and, where necessary, updating of electronic components or e-bike systems.

The level of operations required may vary depending on the brand, model, year of production and the packaging standard adopted by the manufacturer. In some cases the drivetrain and braking system may already be installed but require adjustments and checks; in other cases, additional assembly, connection or configuration operations may be necessary.

The assembly and adjustment service therefore mainly concerns the mechanical and technical preparation of the bicycle, its adjustment and the related safety checks. It does not constitute a bike fitting or personalized biomechanical positioning service.

The service also does not include the replacement of original equipment components that may become necessary or advisable following a bike fit. Complete bicycles are in fact supplied by manufacturers with predetermined components and sizes based on the selected frame size and as stated in the relevant technical data sheet.

Even when purchasing the assembly and adjustment service, for transport reasons it may be necessary to remove the seatpost, rotate or temporarily remove the handlebar and disassemble the pedals and front wheel. It is therefore not technically possible to guarantee that the bicycle will be delivered exactly according to the measurements resulting from a previous saddle positioning or bike fit.

Una volta aggiunta la bici al carrello, puoi includere il servizio direttamente dal carrello stesso.

Oppure, puoi cliccare qui, e aggiungere il servizio al carrello singolarmente.

In many cases, in order to ship a bike,also with assembly and adjustment service, it is necessary to remove the seatpost from the frame, rotate or detach the handlebar, and it is always necessary to remove the pedals and the front wheel.

If you do not choose the assembly and adjustment service , the bike will be delivered to you as packaged by the manufacturer. OLTRE the parts mentioned above, you may need to assemble, connect, or adjust both the gears and the brakes, as well as other components (this varies from model to model and from manufacturer to manufacturer; there is no single standard).

In molte biciclette i pedali non sono inclusi nella dotazione standard. La presenza dei pedali è sempre indicata nella descrizione del prodotto: se tale voce non è riportata, significa che i pedali non sono compresi.

Se hai bisogno di un paio di pedali, nessun problema: prima che l’ordine venga evaso puoi richiederli scrivendolo nelle note dell’ordine oppure contattandoci all’indirizzo onlineshop@ciclidrigani.com.

In questo caso, per ogni bicicletta acquistata online ti forniremo in omaggio un paio di pedali flat basic.

No, se intendi selezionare come metodo di consegna, ritiro in negozio, (e non spedizione), il servizio di montaggio e regolazione è offerto gratuitamente.

N.B.
Se vuoi la bici senza opzione montata e regolata con ritiro in negozio, sarà pronta per il ritiro entro 24 ore lavorative dall'ordine.

Una bici con con opzione montata e regolata, sarà pronta per il ritiro entro 10 giorni lavorativi dalla data di ordine.

Dopo l'ordine infatti, riceverai un'altra e-mail a notifica che la bici è pronta per il ritiro in negozio.

Complete bicycles are supplied by their respective manufacturers with predetermined configurations and components, as indicated in the product description and/or its technical data sheet, with measurements and specifications proportionate to the selected frame size. Unless otherwise expressly stated, the Customer is not permitted to freely choose or modify the original equipment components.

Any requests entered in the order notes relating, by way of example, to chainrings, cassettes, rotors, crank arm length, Handlebars, stems, seatposts or other components must be understood exclusively as non-binding requests and do not automatically entail any modification of the configuration specified by the manufacturer. In the absence of express confirmation to the contrary from Cicli Drigani, the bicycle will therefore be supplied according to the technical specifications set out in the product data sheet.

Should alternative components or modification services be available for a specific model, the change may be made exclusively upon agreement with Cicli Drigani and, where provided, by purchasing the relevant upgrade or additional service selectable on the Site. The modification will be possible only subject to the actual availability of the requested components and will be deemed agreed exclusively following express confirmation from Cicli Drigani and payment of any price difference or purchase together with the order in combination with the assembly and adjustment service for the following services:

CHAINRING CHANGE

CASSETTE CHANGE

CHAINRING AND CASSETTE CHANGE

Sì certo, lo capiamo perfettamente, anche noi cambiamo idea!

L’ordine può essere modificato o annullato, ma la richiesta deve essere inviata entro 30 minuti dalla conferma d'ordine.

Se desideri annullare il tuo ordine, scrivi subito a onlineshop@ciclidrigani.com.

In orario di apertura negozio gli ordini vengono mediamente imballati e spediti entro massimo due ore dall’ordine per garantirti la consegna più veloce possibile. Ti chiediamo quindi di comunicarcelo il più velocemente possibile, in un tempo massimo di 30 minuti. 

Se invece ti è già arrivata la mail di conferma spedizione con annesso codice tracking, non possiamo più modificare e annullare l’ordine, è già in viaggio verso di te! 

Una volta arrivato, puoi avviare la procedura di reso per avere il rimborso e il conseguente annullamento del tuo ordine. (Per maggiori informazioni consultare la sezione dedicata ai resi).

N.B. Per le richieste di modifica e/o annullamento degli ordini online, faranno fede SOLO le comunicazioni scritte via mail all'inidirizzo onlineshop@ciclidrigani.com

• L'articolo da rendere/cambiare NON deve essere stato usato o rovinato e deve avere la confezione originale, i cartellini e le etichette, ove presenti. Diversamente verrà trattenuto dall'eventuale rimborso il 20% del valore del prodotto.
  
• Le scarpe non devono essere utilizzate e le tacchette di aggancio ai pedali non devono essere montate. Inoltre, la scatola originale delle scarpe è parte integrante del prodotto e non deve essere utilizzata come imballo principale per la spedizione. Il reso deve essere effettuato inserendo la scatola delle scarpe all’interno di un imballo esterno adeguato, che la protegga da eventuali danni.
  
• Componenti singoli come reggisella, selle, guarniture o altri articoli meccanici, NON devono essere montati affinche il reso venga accettato.
  
• La richiesta di Reso deve essere effettuata entro e non oltre 14 giorni dalla ricezione dell'ordine
  
• Nel caso in cui il prodotto acquistato non sia conforme con la descrizione/immagine riportata nello shop, scrivi subito a onlineshop@ciclidrigani.com.

Il servizio opzionale di montaggio e regolazione della bicicletta costituisce una prestazione personalizzata eseguita da Cicli Drigani su specifica richiesta del Cliente e distinta dal bene acquistato.

Pertanto, qualora il Cliente eserciti il diritto di recesso sull'acquisto della bicicletta dopo che il servizio sia stato eseguito o abbia avuto inizio, verranno rimborsati il valore del prodotto restituito e gli eventuali costi di spedizione secondo quanto previsto dalla normativa vigente, ma non il costo del servizio di montaggio e regolazione, in quanto già integralmente erogato da Cicli Drigani.

Il Cliente prende atto che tale servizio comporta attività tecniche, controlli, regolazioni, assemblaggio e verifiche effettuate da personale specializzato e che tali prestazioni, una volta eseguite, non sono ripetibili né recuperabili dal Venditore in caso di successivo recesso.

Contattateci per qualsiasi domanda, dubbio o feedback, scrivendoci a:

- per gli ordini in negozio: info@ciclidrigani.com

- per il ordini online: onlineshop@ciclidrigani.com

Ci impegniamo a rispondervi entro 48 ore.

Tuttavia, si prega di notare che le richieste inviate il venerdì riceveranno una risposta il lunedì successivo, ma forse anche prima.

N.B. Per le richieste di modifica e/o annullamento degli ordini online, faranno fede solo le comunicazioni scritte via mail all'inidirizzo onlineshop@ciclidrigani.com

Order and pay online, pick up in store at Via Lanzo, 207 10071 in Borgaro Torinese (TO).

Pickup hours:
Mon: 15:30 - 19:30
Tue - Sat: 8:30 - 12:30 | 15:30 - 19:30

After the order confirmation email, you will receive another email notifying you that the order is ready for in-store pickup.

N.B.
Bikes without the mounted and adjusted option, accessories, components, clothing, are ready for pickup within 24 working hours of the order.
Bikes with with mounted and adjusted option, within 10 days from the order date.

If you are purchasing from the European Union you are viewing the price including VAT of the respective country of residence, shipping excluded.

If you are purchasing from Switzerland or from a non-EU country you are viewing the net price, shipping excluded.

Per gli ordini destinati a Paesi extra Unione Europea, inclusi a titolo esemplificativo Svizzera, Norvegia e Regno Unito, il prezzo indicato come “prezzo netto” si intende al netto dell’IVA italiana, in quanto la vendita è effettuata come esportazione fuori dal territorio dell’Unione Europea. Il prezzo netto non comprende eventuali dazi doganali, IVA all’importazione, imposte locali, spese di sdoganamento o altri oneri applicati nel Paese di destinazione. Tali importi, quando previsti dalla normativa del Paese di importazione, sono integralmente a carico del destinatario e possono essere richiesti dalle autorità doganali o dal vettore prima o al momento della consegna. L’assenza dell’IVA italiana non comporta pertanto alcuna esenzione dagli eventuali tributi dovuti per l’importazione della merce nel Paese di destinazione.

We currently ship to all countries in the European Union and to Switzerland. For information regarding shipments to other destinations, please contact us.

For all shipments to foreign countries (outside Italy) and to Italian islands, the actual shipping cost is applied, automatically calculated by the system based on the destination address and the type of product.

To find out the exact amount, simply add the desired product to your cart and enter the shipping address: the shipping costs will be displayed automatically.

Certainly. The tracking code is sent as soon as it is generated by the courier. The timing for generating the tracking varies depending on the type of product and the shipping destination. For accessories and bicycles shipped within Italy, the tracking code is generally available within 24 hours of order fulfillment. For international shipments, generating the tracking may take up to 48 hours. As soon as the code is available, we will make sure to inform you!

Ci impegniamo a evadere tutti gli ordini nel minor tempo possibile! 

I tempi di evasione variano in base al prodotto acquistato.

Le biciclette ordinate con l’opzione montata e regolata vengono evase entro un massimo di 10 giorni lavorativi, in funzione della programmazione dell’officina e del numero di montaggi già in corso.

Gli accessori e le biciclette ordinate senza il servizio di montaggio e regolazione vengono invece evasi entro 2 giorni lavorativi.

Fanno eccezione alcuni articoli per i quali è chiaramente indicato che l’evasione richiede 9 giorni lavorativi: si tratta di prodotti presenti nel magazzino centrale ma non immediatamente disponibili nel magazzino del negozio.

Nota bene: se a una bicicletta con evasione prevista in 9 giorni (in quanto etichettata come "ESCLUSIVA ONLINE" con indicazione di evasione in 9 giorni lavorativi) viene aggiunto il servizio di montaggio e regolazione, il tempo massimo per la consegna diventa di 19 giorni lavorativi.

TEMPI DI SPEDIZIONE:

La spedizione in Italia richiede mediamente 2 giorni lavorativi.

La spedizione in Europa e Svizzera richiede mediamente 5 giorni lavorativi.

For both domestic and international shipments, we offer only one type of shipping; there is no option to choose between standard or express shipping.

Domestic shipping is defined as express, as it is delivered within 48 business hours.

International shipping is defined as standard, as it is delivered within 5 business days.

Shipments within Italy:

- For clothing, accessories, components, and/or frames (rollers excluded), shipping is free throughout Italy, except for Sardinia and Sicily, for orders of 100€ or more;

for orders of 99€ or less for clothing, accessories, or components, the flat rate is 5.90€.

- For bikes and/or e-bikes in Italy, except for Sardinia and Sicily, the flat rate is 39€.

- For rollers in Italy, except for Sardinia and Sicily, the flat rate is 24€.

- For rollers in Sardinia and Sicily, the flat rate is 27€.

For shipments to Europe and Italian islands, the shipping cost calculated at checkout is the actual courier cost charged to us, with no additional margin, based on the requested shipping address.

The batteries of E-Bikes are considered dangerous goods by couriers; although in our entire commercial history there have never been incidents caused by batteries, couriers require longer times and higher costs compared to shipments without these products.

Theoretically increased risks therefore, unfortunately, mean higher costs and longer delivery times for us users.

In Italy, for the shipment of an e-bike battery, 99€ and also 5 working days are required.

In Europe, for the shipment of an e-bike battery, 139€ and also 10 working days are required.

In Italy (excluding islands), due to the considerable weight and volume of rollers (indoor trainers), shipping costs are 24€.

For the Italian islands, the cost is 27€

For Europe, 89€

In general, couriers in Europe usually make two delivery attempts before the parcel is held in storage.
If the recipient is not present on the first attempt, the courier will try to redeliver the parcel on the next working day.
If the second attempt also fails, the shipment is generally held at the courier's facility or a local collection point, where the recipient can collect the parcel within a certain period of time that can vary between 10 and 14 days depending on the courier.
If the shipment is still not collected after this period, the courier will return it to us. In the event of non-delivery and consequent return of the package due to an error in the shipping information provided by the customer, only the cost of the purchased product will be refunded. Shipping costs will not be refunded.

The "hold for pickup" service allows the recipient to collect their shipment at a courier's location or a pickup point, instead of receiving home delivery.

It's a very rare situation, which occurs only after two delivery attempts have failed.

The conditions for storage hold vary from operator to operator, but generally allow for the shipment to be collected within a certain period, usually between 10-14 days, by presenting an identity document and the shipment number.

The costs for shipping expenses in case of return after a storage hold are the responsibility of the buyer and depend on various factors, but generally the following principles apply:

1. Storage stop fees:

• The cost of storage hold (i.e., keeping the shipment at the courier's facility) may vary depending on the courier and the storage period.
• Some couriers provide that storage at the depot is free for a certain period (for example, 5 days) and then apply an additional fee for extended storage.

2. Return shipping costs to the sender:

• If the shipment is not collected by the recipient even after the storage period, it will be returned to the seller, who, upon receiving the returned goods, will refund the buyer the amount paid, minus shipping costs and any storage fees.
• Return shipping costs are the responsibility of the recipient.
• The return shipping cost may be equal to the original shipping cost, but this can vary depending on the courier and the type of shipment.

3. Shipping reassignment fees to a new address:

• If the recipient wishes to change the delivery address after the parcel has been held at the depot, an additional fee will apply for reassignment.
• This cost is borne by the recipient.

In summary:
Shipping costs in case of warehouse hold and return are the responsibility of the recipient, and the total amount varies depending on the courier used, elapsed time, and selected address.

No, normally a courier is not required to call before delivering, as a pre-delivery call is not a standard service.
To stay informed about the package's arrival, it is advisable to regularly check the tracking link (tracking number).
If you are not at home, the courier will leave a delivery notice indicating the shipment number and the contact details of the local office to reschedule a new delivery attempt.

Quando spediamo un pacco con corriere, è rarissimo, ma c’è la possibilità che arrivi a destinazione danneggiato. I motivi possono essere diversi: l’imballaggio può essere ceduto durante il trasporto, un operatore potrebbe essere stato poco attento alla gestione del pacco, o altro.

Cosa fare per proteggerci da questa possibilità?

Ai sensi dell’art. 63 del Codice del Consumo, qualsiasi danno all’imballaggio/confezione dei Prodotti deve essere da Lei immediatamente contestato mediante l’apposizione della scritta “RISERVA DI CONTROLLO MERCE PER …(indicare la motivazione)” sul documento di consegna ricevuto dal corriere. 
La dicitura “RISERVA” ti permette di controllare la merce anche in un secondo momento visto che il corriere per legge non vi permette di aprire il pacco finché non avete firmato.
Resta inteso che, una volta firmato il documento di consegna senza alcuna contestazione, Le sarà preclusa qualsiasi eccezione riguardo alle caratteristiche esteriori di quanto consegnato.

IN BREVE:

Il cliente è tenuto a verificare l’integrità dell’imballo al momento della consegna. In caso di danno o sospetto di manomissione, deve firmare con riserva specifica e documentare con foto. In mancanza, non possiamo garantire il rimborso danni da trasporto.

In ogni caso, qualsiasi difformità, e/o danno và tassativamente segnalato subito via mail a onlineshop@ciclidrigani.com.
Non verranno accettate richieste di rimborso per danneggiamento se non segnalate entro 8 giorni dalla consegna.

Nel caso in cui, in seguito alla spedizione da noi avviata presso l'indirizzo indicato in fase di ordine, il cliente dovesse richiedere modifiche di consegna al corriere, ri-programmare la stessa ad altro indirizzo, o qualsiasi altra modifica completa o imparziale o errata, il rischio di ritardi o del danneggiamento o del perimento del collo si trasferisce al cliente già dal momento di richiesta di modifica al vettore stesso, precludendo qualsiasi contestazione.

In questo caso, ogni contestazione dovrà essere mossa direttamente dal cliente nei confronti del vettore.

HeyLight è un ecosistema di soluzioni di pagamento e di credito innovative che permette di acquistare prodotti e servizi online e in negozio, dilazionando il pagamento fino a 5.000€ in 12 comode rate mensili senza interessi, senza necessità di upload di documenti di reddito e senza firme digitali; in 3 semplici e veloci passaggi, potrai subito dilazionare la tua spesa.

Oppure puoi finanziare in 12, 24 o 36 rate, con 9,90% di interesse, importi da 5.000 a 10.000€ (occorre upload di documento di reddito e firma OTP).

Funziona come una soluzione di finanziamento digitale, con possibilità di dilazionare il pagamento o di ottenere un prestito finalizzato, senza necessità di documentazione reddituale e con una risposta immediata sia in caso positivo che negativo.

Più precisamente:

• HeyLight è un'alternativa ai pagamenti tradizionali: Invece di pagare subito l'intero importo, si può dividere la spesa in rate mensili. 
• Sia online che in negozio: La soluzione è disponibile sia per gli acquisti online, attraverso siti web e-commerce, che per gli acquisti fisici nel nostro negozio. 

Klarnais a Swedish payment service provider that offers various options for online purchases, such aspay in 3 installments without interestopay after 30 days.

The maximum spending limit with Klarna is not fixed and varies based on several factors, such as your credit profile and the purchase amount.
In general, there are no strict limits, but each transaction is evaluated to determine the maximum allowed amount.
For the "Pay Now" options and "Pay in 30 days", the maximum limit is "4000€, while for "Pay in 3 installments", is of3000€.

PayPal è un sistema di pagamento digitale che consente di effettuare acquisti online in modo semplice e sicuro, senza condividere direttamente i dati della propria carta o del proprio conto bancario con il venditore.

Attraverso PayPal è possibile scegliere, se idonei e previa approvazione da parte di PayPal, tra diverse modalità di pagamento:

Paga in 3 rate

Per acquisti di importo compreso tra 20 € e 3.000 €, PayPal offre la possibilità di suddividere il pagamento in 3 rate senza interessi nell'arco di circa 2 mesi.

• 
  Importo minimo: 20 €
  
• 
  Importo massimo: 3.000 €
  
• 
  Numero rate: 3
  
• 
  Interessi: 0%
  
• 
  Prima rata: al momento dell'acquisto
  
• 
  Seconda e terza rata: con addebito mensile automatico
  

Paga in 6, 12 o 24 rate

Per acquisti di importo compreso tra 120 € e 5.000 €, PayPal può offrire, previa approvazione, la possibilità di suddividere il pagamento in 6, 12 o 24 rate mensili.

• 
  Importo minimo: 120 €
  
• 
  Importo massimo: 5.000 €
  
• 
  Numero rate disponibili: 6, 12 o 24
  
• 
  Prima rata: generalmente dopo circa 1 mese dall'acquisto
  
• 
  Interessi e TAEG: variabili in base all'importo, alla durata scelta e al profilo del cliente, secondo le condizioni comunicate da PayPal prima della sottoscrizione del contratto di credito
  

L'approvazione dei pagamenti rateali è gestita esclusivamente da PayPal e dipende da requisiti soggettivi, dall'importo dell'acquisto e da ulteriori criteri valutati direttamente da PayPal. La disponibilità delle opzioni rateali può variare in base al cliente, al prodotto acquistato e alle politiche di PayPal vigenti al momento dell'acquisto.

ScalaPayis an Italian payment service provider that offers the option to purchase onlinein 3 or 4 installments without interest.

The limit ofminimum amountto be able to use Scalapay as a payment method is to€ 5.
The limit ofmaximum amountis of€ 3,000

Items must be returned within 14 days of receiving the order. Items must be returned in the same condition as they were received, must not be worn/not used, must have the tags still attached, and must include all original packaging.

To learn more, go to the dedicated page:

HOW TO MAKE A RETURN

Refunds are processed within 48 hours of receipt. Payment institutions may then re-credit the amount either immediately, within 48 hours, or within 5-7 business days (depending on the payment network, e.g., Klarna takes 5-7 days, check with your payment institution).

In case of a return of an online purchase, the shipping costs for returning the item are always the responsibility of the buyer.

The buyer is entitled to a refund of the initial shipping costs, but not for the return shipping costs.

If a product has a manufacturing defect, we can request its replacement or repair (depending on the case and the product) from the manufacturer itself.

N.B. It is not Cicli Drigani who decides whether a product defect is due to a manufacturing fault or accidental causes.

It is therefore necessary for the defective product to be sent back to our operational headquarters at Via Lanzo, 207, 10071 Borgaro Torinese TO. The shipping cost, only in the case of a manufacturing defect, is not to be borne by the purchaser but is covered by Cicli Drigani.

What to do in case of a manufacturing defect?
- Contact us by writing an email to onlineshop@ciclidrigani.com
- Attach photos to the email that can prove the manufacturing defect.
- Pack carefully, in a box of appropriate size for what you need to ship (you can re-use the one we shipped your order in), making sure to remove any accessory components (e.g., cleats from a pair of shoes).
- Once the box is ready, inform us of your availability for pickup by the courier and await our instructions regarding this.
- Depending on the courier used, we will send you a label via email to print and affix to the package in a clearly legible and weatherproof manner (in some cases, however, this is not necessary, as the courier will arrive already with the label)
- Do not forget to include inside a copy of the purchase invoice, and additionally a written indication (by hand or preferably printed to avoid reading errors) of the defect that is manifesting
- Inform us via email of the details to then correctly ensure the return shipment after we send it to the manufacturer for its internal verification, and subsequent return first to us by the manufacturer, then to the sender at our expense (warranty times can vary from 14 to 60 days depending on the brand and the issue encountered)

The Customer undertakes to use the Products in accordance with their intended purpose, the manufacturer's instructions and safety regulations. The legal guarantee of conformity and any free return offered by the Seller do not apply (or lapse) when the defect/damage is caused after delivery by: improper or negligent use, failure to carry out or incorrect maintenance, assembly, adjustments or modifications carried out by unqualified personnel or not prescribed by the manufacturer, tampering/sabotage, impacts, falls, exposure to unsuitable external agents, use of incompatible or unauthorized components or accessories, as well as software/hardware alterations of electrical systems/e-bikes (so-called "tuning").

With specific reference to bicycles purchased without the assembly and adjustment service offered by Cicli Drigani, the Customer is required to have the operations to complete assembly, adjustment and safety checks carried out by professionally qualified personnel and in compliance with the instructions, technical procedures and requirements of the relevant manufacturer. Where the manufacturer expressly provides that such operations must be carried out by its own service network or by authorized dealers/centres, the Customer is required to contact a party belonging to that network. Interventions carried out independently by the Customer or by unqualified parties, unauthorized where required by the manufacturer, or in deviation from the manufacturer's technical instructions, may result in the exclusion of the manufacturer's commercial guarantee in accordance with the relevant conditions and, with reference to the legal guarantee of conformity, exclude the Seller's liability for all defects, damage or malfunctions causally attributable, even indirectly, to such assembly, adjustment, modification or maintenance operations. The consumer's rights relating to any original conformity defects independent of such interventions shall remain unaffected.

In the event of withdrawal, the Customer shall be liable for any decrease in value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning; the Seller may withhold amounts to cover the ascertained depreciation and related costs. The consumer's mandatory rights under Legislative Decree 206/2005 (Consumer Code) and EU legislation shall remain unaffected: the guarantee applies only to conformity defects existing at the time of delivery, with the exclusion of defects attributable to negligence, carelessness or non-prescribed interventions.

To dispute a product missing some parts, purchased online, it is necessary to contact the seller within 2 months from the delivery date.

I componenti soggetti a consumo e usura, quali, a titolo esemplificativo, catene, cassette, corone, pulegge, pastiglie e dischi freno, pneumatici, camere d’aria, cavi, guaine, nastri manubrio e manopole, sono coperti dalla garanzia legale esclusivamente in presenza di un difetto di conformità originario esistente al momento della consegna. Non rientrano nella garanzia il normale deterioramento conseguente all’utilizzo, né l’usura prematura causata da intensità o condizioni d’uso, insufficiente o errata manutenzione, mancata pulizia o lubrificazione, regolazioni improprie, montaggi non corretti, utilizzo di componenti incompatibili, urti, incidenti o inosservanza delle istruzioni del produttore. Restano impregiudicati i diritti inderogabili riconosciuti al consumatore dal D.lgs. 206/2005.

Submitting the order on the Site constitutes a purchase offer by the Customer. The contract is considered concluded only at the moment the Seller sends the Order Confirmation or, alternatively, upon shipment of the Products. The Seller reserves the right to refuse or cancel the order (without liability towards the Customer) in case of: subsequent unavailability, unverifiable payment information, suspected fraud, obviously incorrect prices, or other circumstances that make fulfillment impossible or excessively burdensome. In such cases, any amounts already paid will be refunded. Images and technical information are indicative and may be updated without notice, without prejudice to the consumer's non-derogable rights.

The Seller accepts the payment methods indicated on the Site, including credit/debit cards, PayPal, Klarna, ScalaPay, HeyLight, and bank transfer. Any fees or additional charges (e.g., handling or processing costs for financing) are shown at checkout and, where applicable, are the Customer's responsibility.

In case of payment by bank transfer, the order will be processed after the funds are credited; the availability time of the goods starts from that moment.

For installment payments via PayPal, Klarna, ScalaPay, and HeyLight, please refer to the dedicated section of this page, which governs terms, methods, and any additional costs.

The Seller may perform fraud checks and suspend the order until the verifications are completed. The invoice (if requested) is issued with the data provided by the Customer; no changes will be possible after issuance. For purchases with financing, the credit agreement is separate from the sales contract and subject to the intermediary's conditions.

The Seller may modify these Terms and Conditions at any time. Updated versions are published on the Site with the effective date and apply only to orders placed after the publication. For orders already accepted, the conditions in effect at the time of contract conclusion remain valid. The Seller may communicate significant changes through usual channels (e.g., email, reserved area).

I presenti Termini e Condizioni sono regolati dalla legge italiana e, per quanto applicabile, dalla normativa dell’Unione Europea in materia di consumatori. Per le controversie con Clienti consumatori è competente il foro del luogo di residenza o domicilio del consumatore. Per i Clienti professionisti/B2B è esclusivamente competente il Foro di Torino.

Il Cliente consumatore può inoltre ricorrere agli strumenti di Risoluzione Alternativa delle Controversie (ADR) e alla piattaforma ODR messa a disposizione dalla Commissione Europea, accessibile all’indirizzo: https://ec.europa.eu/consumers/odr

All content on the Site (for example: texts, images, photos, videos, logos, trademarks, graphics, layouts) is the property of the Seller or third-party licensors and is protected by copyright and trademark laws. Any reproduction, distribution, public communication, modification, or use of the content without prior written authorization from the rights holder is prohibited. Only personal and non-commercial use of the content is allowed, within the limits necessary to access the Site and purchase the Products. Use of the Site in a way that could cause damage, compromise security, or infringe the rights of the Seller or third parties is prohibited.

All prices listed on the site are inclusive of VAT. Prices may be changed at any time without prior notice.

The technical data sheet accompanying the product may not be complete and exhaustive regarding the specifications of the item itself. The image accompanying the product is purely indicative of it; sometimes suppliers may change their packaging without any notice.

Since access and the ability to place online orders modify in real time the availability of products listed in the catalog published on the site, we do not guarantee the certainty of allocation of the ordered goods. Receiving the order confirmation via email does not establish the signing of any contract. The contract with the customer begins at the moment you receive the email confirming the shipment of the goods and the issuance of the sales receipt/invoice. Alternatively, the Owner reserves the right not to confirm an order by notifying the User within 15 days of purchase, at the email address associated with their purchase, of the possible unavailability of one or more of the purchased products. In this case, the Owner will refund the price and shipping costs incurred by the User.
All orders not paid within 2 days of their creation will be considered canceled.

The warranty lasts for 24 months from the delivery of the product, and the non-conformity defect must be reported to the Owner within 2 months of discovery. To exercise the warranty right, the User must send an email to the Owner mandatorily indicating the order number and an accurate description of the defect (it is recommended to also attach photographic material).
All elements are essential and will be verified by the Owner before responding to the User.