Help & FAQs



Can I cancel my order?

We understand it perfectly, we change our minds too! Whilst we wish we could, once an order has been placed, we cannot currently change or cancel it. If the item(s) does not fit, please make sure to replace it with a preferred model or return it for a refund. As a reminder, domestic return shipping is free.

What if I want to talk to someone?

We want to talk to you too! Contact us with any questions, concerns or feedback. We are committed to responding to you within 48 hours. However, please note that requests sent on a Friday will be answered the following Monday, but possibly earlier.


Which countries do you ship to?

We currently ship to all countries in the European Union. To request information on shipping to a different destination, contact us.

How long will it take to receive my order?

Standard Shipping normally takes 3-5 days. Next day shipping is available for all domestic orders (additional cost). International shipping times depend on products and destination (estimated at checkout).

Returns and Refunds

How do you return a product?

Items must be returned within 30 days of receiving your order. Items must be returned in the same condition as received, must be unworn/unused, must have tags still attached and must include all original packaging.

How long will it take to receive the refund?

Refunds are processed within 7 days of receiving the items.

Are you still looking for answers?

If the answers you are looking for are not present in our FAQs, send us an email by filling out the form below.