Terms and Conditions & FAQ

Le spedizioni saranno sospese dalle h 12,00 del 19/12/25, al 28/12/2025.

Le spedizioni nazionali riprenderanno, seppur con qualche ritardo dipeso dalle festività rimanenti, il 29/12/2025

Si ricorda che i tempi di consegna potrebbero subire ritardi a causa dell’aumento del volume di lavoro dei corrieri durante le festività.

Domenica 21/12/2025 saremo aperti solo come reparto vendita instore con orario 9-12.30 e 15.30-19.

Il giorno 24/12/25 sia il negozio che l'officina chiuderanno alle 18.30, mentre il 31/12/25 la chiusura sarà anticipata alle 12.30.

Watch tutorial 1.

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To immediately enjoy your new bike purchased online from our e-shop, consider adding the "bike assembled and adjusted by Cicli Drigani technicians" option to your cart for €59.

It's a flat fee, it does not represent the actual hourly effort we will spend assembling your new bike.

With this service, your bike will be delivered assembled and adjusted.

N.B.
is never possible to ship a complete bike; in any case, the pedals, the front wheel, and in many cases, also the seat post, will need to be assembled, as if assembled, the bike would not be shippable.

Without this option, the bike will arrive as packed by the manufacturer and will require some technical adjustments to be used safely; without this option, the bike will arrive sooner, as we will not need to schedule the final assembly and all adjustments and updates (in case of electronic shifting and/or e-bike), but keep in mind that it will require technical interventions to be used safely.

The level of technical intervention varies from brand to brand, and can also vary within the same brand depending on the bike model.

The assembly and adjustment service is a service that allows the buyer to have the bike delivered assembled, adjusted (and possibly updated if there are electronic components), with the gears and brakes properly adjusted on their bike.

Without this option, the bike is shipped as packed by the manufacturer: in some cases (varies depending on the model, year, and manufacturer) the brakes and gears are already installed but need adjustment; in others, everything is still disassembled, to be assembled and connected; in any case, if electronic components are present, they always need to be updated.
therefore concerns a more "mechanical" part, safety, and the possibility of immediate use without the intervention of qualified technicians and not bike fit specialists.

In any case, the pedals, the front wheel, and in many cases, also the seat post, will need to be assembled.

The assembly and adjustment service does not include any component replacements, which may be necessary following a bike fit, also because manufacturers, in catalog-assembled bikes, do not allow replacing individual components with others of customized sizes. Instead, they equip the bikes with standard components, generally suitable for a user compatible with that bike size. This is why, even if you choose the assembly and adjustment service, we do not request the bike fit measurements.

Finally, in many cases, in order to ship a bike, even if assembled and adjusted, it is necessary to remove the seatpost from the frame, rotate or detach the handlebar, it is always necessary to remove the pedals and the front wheel, so it would not be technically possible to ship the bike exactly as required by the measurements obtained from a saddle positioning.

In many cases, in order to ship a bike,also with assembly and adjustment service, it is necessary to remove the seatpost from the frame, rotate or detach the handlebar, and it is always necessary to remove the pedals and the front wheel.

If you do not choose the assembly and adjustment service , the bike will be delivered to you as packaged by the manufacturer. OLTRE the parts mentioned above, you may need to assemble, connect, or adjust both the gears and the brakes, as well as other components (this varies from model to model and from manufacturer to manufacturer; there is no single standard).

On many bicycles, the pedals are not included in the standard equipment. The presence of pedals is always indicated in the product description: if this item is not mentioned, it means the pedals are not included.

If you need a pair of pedals, no problem: before the order is processed, you can request them by writing it in the order notes or by contacting us at onlineshop@ciclidrigani.com.

In this case, for each bicycle purchased online, we will provide you with a free pair of basic flat pedals.

Yes, of course, we completely understand, we change our minds too!

The order can be canceled, but the request must be sent within 30 minutes of the order confirmation.

If you wish to cancel your order, write immediately to onlineshop@ciclidrigani.com.

During store opening hours, orders are typically packed and shipped within a maximum of two hours from the order to ensure the fastest possible delivery. We therefore ask you to notify us as quickly as possible, within a maximum of 30 minutes.

If you have already received the shipping confirmation email with the tracking code, we can no longer modify or cancel the order, it is already on its way to you!

Once it arrives, you can start the return process to get a refund and the consequent cancellation of your order. (For more information, please refer to the returns section).

We want to talk with you too!

Contact us for any questions, concerns, or feedback by writing to:

- for theorders in store: info@ciclidrigani.com

- for theonline orders: onlineshop@ciclidrigani.com

We are committed to responding to you within 48 hours.
However, please note that requests sent on Friday will receive a response the following Monday, but possibly even earlier.

Order and pay online, pick up in store at Via Lanzo, 207 10071 in Borgaro Torinese (TO).

Pickup hours:
Mon: 15:30 - 19:30
Tue - Sat: 8:30 - 12:30 | 15:30 - 19:30

After the order confirmation email, you will receive another email notifying you that the order is ready for in-store pickup.

N.B.
Bikes without the mounted and adjusted option, accessories, components, clothing, are ready for pickup within 24 working hours of the order.
Bikes with with mounted and adjusted option, within 10 days from the order date.

Se acquisti dall’Unione Europea stai visualizzando il prezzo comprensivo di iva della rispettiva nazione di appartenenza, spedizione esclusa.

Se stai acquistando dalla Svizzera o da Paese Extra UE stai visualizzando il prezzo netto, spedizione esclusa.

We currently ship to all countries in the European Union and to Switzerland. For information regarding shipments to other destinations, please contact us.

For all shipments to foreign countries (outside Italy) and to Italian islands, the actual shipping cost is applied, automatically calculated by the system based on the destination address and the type of product.

To find out the exact amount, simply add the desired product to your cart and enter the shipping address: the shipping costs will be displayed automatically.

Certainly. The tracking code is sent as soon as it is generated by the courier. The timing for generating the tracking varies depending on the type of product and the shipping destination. For accessories and bicycles shipped within Italy, the tracking code is generally available within 24 hours of order fulfillment. For international shipments, generating the tracking may take up to 48 hours. As soon as the code is available, we will make sure to inform you!

We are committed to processing all orders as quickly as possible!

Processing times vary depending on the product purchased.

Bicycles ordered with the assembled and adjusted option are processed within a maximum of 10 working days, depending on the workshop schedule and the number of assemblies already in progress.

Accessories and bicycles ordered without the assembly and adjustment service are processed within 2 working days.

Exceptions apply to some items for which it is clearly indicated that processing requires 7 working days: these are products available in the central warehouse but not immediately available in the store warehouse.

Note: if the assembly and adjustment service is added to a bicycle with a 7-day processing time, the maximum delivery time becomes 14 working days.

SHIPPING TIMES:

Shipping within Italy typically takes 2 working days.

Shipping to Europe and Switzerland typically takes 5 working days.

For both domestic and international shipments, we offer only one type of shipping; there is no option to choose between standard or express shipping.

Domestic shipping is defined as express, as it is delivered within 48 business hours.

International shipping is defined as standard, as it is delivered within 5 business days.

Shipments within Italy:

- For clothing, accessories, components, and/or frames (rollers excluded), shipping is free throughout Italy, except for Sardinia and Sicily, for orders of 100€ or more;

for orders of 99€ or less for clothing, accessories, or components, the flat rate is 5.90€.

- For bikes and/or e-bikes in Italy, except for Sardinia and Sicily, the flat rate is 39€.

- For rollers in Italy, except for Sardinia and Sicily, the flat rate is 24€.

- For rollers in Sardinia and Sicily, the flat rate is 27€.

For shipments to Europe and Italian islands, the shipping cost calculated at checkout is the actual courier cost charged to us, with no additional margin, based on the requested shipping address.

The batteries of E-Bikes are considered dangerous goods by couriers; although in our entire commercial history there have never been incidents caused by batteries, couriers require longer times and higher costs compared to shipments without these products.

Theoretically increased risks therefore, unfortunately, mean higher costs and longer delivery times for us users.

In Italy, for the shipment of an e-bike battery, 99€ and also 5 working days are required.

In Europe, for the shipment of an e-bike battery, 139€ and also 10 working days are required.

In Italy (excluding islands), due to the considerable weight and volume of rollers (indoor trainers), shipping costs are 24€.

For the Italian islands, the cost is 27€

For Europe, 89€

In general, couriers in Europe usually make two delivery attempts before the package is held in storage.
If the recipient is not available on the first attempt, the courier will try to redeliver the package on the next business day.
If the second attempt also fails, the shipment is generally held at the courier's facility or a local pickup point, where the recipient can collect the package within a certain period of time, which can vary between 10 and 14 days depending on the courier.
If the shipment is not picked up even after this period of time, the courier will return it to us.

The "hold for pickup" service allows the recipient to collect their shipment at a courier's location or a pickup point, instead of receiving home delivery.

It's a very rare situation, which occurs only after two delivery attempts have failed.

The conditions for storage hold vary from operator to operator, but generally allow for the shipment to be collected within a certain period, usually between 10-14 days, by presenting an identity document and the shipment number.

The costs for shipping expenses in case of return after a storage hold are the responsibility of the buyer and depend on various factors, but generally the following principles apply:

1. Storage stop fees:

• The cost of storage hold (i.e., keeping the shipment at the courier's facility) may vary depending on the courier and the storage period.
• Some couriers provide that storage at the depot is free for a certain period (for example, 5 days) and then apply an additional fee for extended storage.

2. Return shipping costs to the sender:

• If the shipment is not collected by the recipient even after the storage period, it will be returned to the seller, who, upon receiving the returned goods, will refund the buyer the amount paid, minus shipping costs and any storage fees.
• Return shipping costs are the responsibility of the recipient.
• The return shipping cost may be equal to the original shipping cost, but this can vary depending on the courier and the type of shipment.

3. Shipping reassignment fees to a new address:

• If the recipient wishes to change the delivery address after the parcel has been held at the depot, an additional fee will apply for reassignment.
• This cost is borne by the recipient.

In summary:
Shipping costs in case of warehouse hold and return are the responsibility of the recipient, and the total amount varies depending on the courier used, elapsed time, and selected address.

No, normally a courier is not required to call before delivering, as a pre-delivery call is not a standard service.
To stay informed about the package's arrival, it is advisable to regularly check the tracking link (tracking number).
If you are not at home, the courier will leave a delivery notice indicating the shipment number and the contact details of the local office to reschedule a new delivery attempt.

The customer is required to check the integrity of the packaging upon delivery. In case of damage or suspicion of tampering, they must sign with specific reservation and document with photos. Otherwise, we cannot guarantee reimbursement for transport damages.

HeyLight is an ecosystem of innovative payment and credit solutions that allows you to purchase products and services online and in-store, deferring the payment up to €5,000 in 12 convenient installments monthly without interest, without the need to upload income documents and without digital signatures; in 3 simple and quick steps, you can immediately defer your payment.

Or you can pay in installments in 12 or 24 or 36 installments, with a TAN of 9.90%, amounts from €5,000 to €10,000 (income document upload and OTP signature required).

works as a digital financing solution, with the possibility to defer payment or obtain a targeted loan, without the need for income documentation and with an immediate response whether positive or negative.

More precisely:

• HeyLight is an alternative to traditional payments: Instead of paying the full amount immediately, you can split the cost into monthly installments. 
• Both online and in-store: The solution is available both for online purchases, through e-commerce websites, and for physical purchases in our store. 
  

Klarnais a Swedish payment service provider that offers various options for online purchases, such aspay in 3 installments without interestopay after 30 days.

The maximum spending limit with Klarna is not fixed and varies based on several factors, such as your credit profile and the purchase amount.
In general, there are no strict limits, but each transaction is evaluated to determine the maximum allowed amount.
For the "Pay Now" options and "Pay in 30 days", the maximum limit is "4000€, while for "Pay in 3 installments", is of3000€.

PayPal is a digital payment system that allows you to make online purchases worldwide.
works by linking your PayPal account to your credit/debit card or bank account, allowing you to make transactionssafelyand without having to provide your bank details to the seller.

The limit ofmaximum spendingwith PayPal for installment payments ("Pay in 3 installments") is2,000 €.

For immediate payments, the maximum spending limit on PayPal depends on various factors, including whether you are a verified user and if you have a linked payment method.
In general, for unverified users, the annual spending limit is 1500 euros for purchases and 2500 euros for receipts.
For verified users, the limits may be higher.
For payments with debit cards, the limit per transaction is 2000 EUR, while for bank accounts it is 15000 EUR per transaction.

ScalaPayis an Italian payment service provider that offers the option to purchase onlinein 3 or 4 installments without interest.

The limit ofminimum amountto be able to use Scalapay as a payment method is to€ 5.
The limit ofmaximum amountis of€ 3,000

Items must be returned within 14 days of receiving the order. Items must be returned in the same condition as they were received, must not be worn/not used, must have the tags still attached, and must include all original packaging.

To learn more, go to the dedicated page:

HOW TO MAKE A RETURN

Refunds are processed within 48 hours of receipt. Payment institutions may then re-credit the amount either immediately, within 48 hours, or within 5-7 business days (depending on the payment network, e.g., Klarna takes 5-7 days, check with your payment institution).

In case of a return of an online purchase, the shipping costs for returning the item are always the responsibility of the buyer.

The buyer is entitled to a refund of the initial shipping costs, but not for the return shipping costs.

If a product has a manufacturing defect, we can request its replacement or repair (depending on the case and the product) directly from the manufacturer.

N.B. Cicli Drigani does not decide whether a product defect is due to a manufacturing fault or accidental causes.

is therefore necessary that the defective product be sent back to our operational headquarters at Via Lanzo, 207, 10071 Borgaro Torinese TO.

Pack carefully, in a box of appropriate size for what you need to ship, making sure to remove any accessory components (e.g., cleats from a pair of shoes) and contact your trusted shipping agent.

Or if you are not experienced with shipping, do not know a convenient and/or nearby courier, for all accessories, components, and clothing (not for bikes), you can purchase our national shipping service,clicking here.
In this case, in the order notes, enter the address where the pickup will be made and the preferred time slot).
We will send you a label by email to print and affix to the package in a way that is clearly visible and protected from weather conditions.

Do not forget to include a copy of the purchase invoice, as well as a written indication (handwritten or preferably printed to avoid reading errors) of the defect that occurs, your details to then properly ensure the return shipment after sending by us to the manufacturer for their internal verification, and subsequent return first to us by the manufacturer, then to the sender at our expense (warranty times may vary from 14 to 60 days depending on the brand).

The Customer agrees to use the Products in accordance with their intended use, the manufacturer's instructions, and safety regulations. The legal warranty of conformity and any free returns offered by the Seller do not apply (or become void) when the defect/damage is caused after delivery by: improper or negligent use, lack of or incorrect maintenance, assemblies, adjustments, or modifications carried out by unqualified personnel or not prescribed by the manufacturer, tampering/sabotage, impacts, falls, exposure to inappropriate external agents, use of incompatible or unauthorized components or accessories, as well as software/hardware alterations of electrical/e-bike systems (so-called “tuning”). In case of withdrawal, the Customer is liable for any decrease in value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning; the Seller may withhold amounts to cover the verified depreciation and related costs. The non-derogable rights of the consumer provided by Legislative Decree 206/2005 (Consumer Code) and EU regulations remain unaffected: the warranty applies only to conformity defects existing at delivery, excluding defects attributable to negligence, carelessness, or unauthorized interventions.

To dispute a product missing some parts, purchased online, it is necessary to contact the seller within 2 months from the delivery date.

Submitting the order on the Site constitutes a purchase offer by the Customer. The contract is considered concluded only at the moment the Seller sends the Order Confirmation or, alternatively, upon shipment of the Products. The Seller reserves the right to refuse or cancel the order (without liability towards the Customer) in case of: subsequent unavailability, unverifiable payment information, suspected fraud, obviously incorrect prices, or other circumstances that make fulfillment impossible or excessively burdensome. In such cases, any amounts already paid will be refunded. Images and technical information are indicative and may be updated without notice, without prejudice to the consumer's non-derogable rights.

The Seller accepts the payment methods indicated on the Site, including credit/debit cards, PayPal, Klarna, ScalaPay, HeyLight, and bank transfer. Any fees or additional charges (e.g., handling or processing costs for financing) are shown at checkout and, where applicable, are the Customer's responsibility.

In case of payment by bank transfer, the order will be processed after the funds are credited; the availability time of the goods starts from that moment.

For installment payments via PayPal, Klarna, ScalaPay, and HeyLight, please refer to the dedicated section of this page, which governs terms, methods, and any additional costs.

The Seller may perform fraud checks and suspend the order until the verifications are completed. The invoice (if requested) is issued with the data provided by the Customer; no changes will be possible after issuance. For purchases with financing, the credit agreement is separate from the sales contract and subject to the intermediary's conditions.

The Seller may modify these Terms and Conditions at any time. Updated versions are published on the Site with the effective date and apply only to orders placed after the publication. For orders already accepted, the conditions in effect at the time of contract conclusion remain valid. The Seller may communicate significant changes through usual channels (e.g., email, reserved area).

These Terms and Conditions are governed by Italian law and, where applicable, by the European Union regulations on consumer protection. For disputes with consumer customers, the court of the consumer's place of residence or domicile shall have jurisdiction. For professional/B2B customers, the Court of Turin shall have exclusive jurisdiction.

The consumer customer may also use Alternative Dispute Resolution (ADR) tools and the ODR platform provided by the European Commission, accessible at: https://ec.europa.eu/consumers/odr

All content on the Site (for example: texts, images, photos, videos, logos, trademarks, graphics, layouts) is the property of the Seller or third-party licensors and is protected by copyright and trademark laws. Any reproduction, distribution, public communication, modification, or use of the content without prior written authorization from the rights holder is prohibited. Only personal and non-commercial use of the content is allowed, within the limits necessary to access the Site and purchase the Products. Use of the Site in a way that could cause damage, compromise security, or infringe the rights of the Seller or third parties is prohibited.

All prices listed on the site are inclusive of VAT. Prices may be changed at any time without prior notice.

The technical data sheet accompanying the product may not be complete and exhaustive regarding the specifications of the item itself. The image accompanying the product is purely indicative of it; sometimes suppliers may change their packaging without any notice.

Since access and the ability to place online orders modify in real time the availability of products listed in the catalog published on the site, we do not guarantee the certainty of allocation of the ordered goods. Receiving the order confirmation via email does not establish the signing of any contract. The contract with the customer begins at the moment you receive the email confirming the shipment of the goods and the issuance of the sales receipt/invoice. Alternatively, the Owner reserves the right not to confirm an order by notifying the User within 15 days of purchase, at the email address associated with their purchase, of the possible unavailability of one or more of the purchased products. In this case, the Owner will refund the price and shipping costs incurred by the User.
All orders not paid within 2 days of their creation will be considered canceled.

The warranty lasts for 24 months from the delivery of the product, and the non-conformity defect must be reported to the Owner within 2 months of discovery. To exercise the warranty right, the User must send an email to the Owner mandatorily indicating the order number and an accurate description of the defect (it is recommended to also attach photographic material).
All elements are essential and will be verified by the Owner before responding to the User.