Terms and Conditions & FAQ

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To immediately enjoy your new bike purchased online from our e-shop, consider adding the "bike assembled and adjusted by Cicli Drigani technicians" option to your cart for €59.

It's a flat fee, it does not represent the actual hourly effort we will spend assembling your new bike.

With this service, your bike will be delivered assembled and adjusted.

N.B.
is never possible to ship a complete bike; in any case, the pedals, the front wheel, and in many cases, also the seat post, will need to be assembled, as if assembled, the bike would not be shippable.

Without this option, the bike will arrive as packed by the manufacturer and will require some technical adjustments to be used safely; without this option, the bike will arrive sooner, as we will not need to schedule the final assembly and all adjustments and updates (in case of electronic shifting and/or e-bike), but keep in mind that it will require technical interventions to be used safely.

The level of technical intervention varies from brand to brand, and can also vary within the same brand depending on the bike model.

The assembly and adjustment service is a service that allows the buyer to have the bike delivered assembled, adjusted (and possibly updated if there are electronic components), with the gears and brakes properly adjusted on their bike.

Without this option, the bike is shipped as packed by the manufacturer: in some cases (varies depending on the model, year, and manufacturer) the brakes and gears are already installed but need adjustment; in others, everything is still disassembled, to be assembled and connected; in any case, if electronic components are present, they always need to be updated.
therefore concerns a more "mechanical" part, safety, and the possibility of immediate use without the intervention of qualified technicians and not bike fit specialists.

In any case, the pedals, the front wheel, and in many cases, also the seat post, will need to be assembled.

The assembly and adjustment service does not include any component replacements, which may be necessary following a bike fit, also because manufacturers, in catalog-assembled bikes, do not allow replacing individual components with others of customized sizes. Instead, they equip the bikes with standard components, generally suitable for a user compatible with that bike size. This is why, even if you choose the assembly and adjustment service, we do not request the bike fit measurements.

Finally, in many cases, in order to ship a bike, even if assembled and adjusted, it is necessary to remove the seatpost from the frame, rotate or detach the handlebar, it is always necessary to remove the pedals and the front wheel, so it would not be technically possible to ship the bike exactly as required by the measurements obtained from a saddle positioning.

In many cases, in order to ship a bike,also with assembly and adjustment service, it is necessary to remove the seatpost from the frame, rotate or detach the handlebar, and it is always necessary to remove the pedals and the front wheel.

If you do not choose the assembly and adjustment service , the bike will be delivered to you as packaged by the manufacturer. OLTRE the parts mentioned above, you may need to assemble, connect, or adjust both the gears and the brakes, as well as other components (this varies from model to model and from manufacturer to manufacturer; there is no single standard).

The pedals not included, with no bike, from any brand unfortunately.

But don't worry, if you need a pair, write it in the order notes or send us an email at onlineshop@ciclidrigani.com before shipping, and we will give you a pair of basic flat pedals for every bike purchased online.

Yes, of course, we understand perfectly, we change our minds too!

If the order not yet shipped, it can be canceled immediately within 30 minutes from order confirmation.
In case write immediately a onlineshop@ciclidrigani.com to request the cancellation of your order.

Please note that during store opening hours, on average within 30 minutes of receiving the order, the products you purchased are already packed and handed over to the courier, who may take up to 24 hours to generate the tracking number. Only after it is created will you receive the shipment confirmation email.

So, consider that on average, during store opening hours, theorder can be canceled and/or modified within 30 minutes from order confirmation.

Even if you have received the shipping confirmation email with the tracking code, and therefore the order has been processed, we can no longer modify and/or cancel it.

Once your order has arrived, you can send it back to us to receive a refund and the subsequent cancellation of your order.

As a reminder, the shipping cost for the return is the responsibility of the sender.

We want to talk with you too!

Contact us for any questions, concerns, or feedback by writing to:

- for theorders in store: info@ciclidrigani.com

- for theonline orders: onlineshop@ciclidrigani.com

We are committed to responding to you within 48 hours.
However, please note that requests sent on Friday will receive a response the following Monday, but possibly even earlier.

Currently, we ship to all countries in the European Union and Switzerland. To request information about shipping to a different destination, please contact us.
For all countries outside Italy and Italian islands, the actual shipping cost will be charged, automatically calculated by the system based on the delivery address and the type of product.

SHIPPING TIMES:

We are committed to processing all received orders as soon as possible, at most within 2 business days.

For bikes with the "assembled and adjusted" option, it may take up to 10 working days for processing (we try to process as soon as possible, depending on the current workshop assembly schedule).

Only products branded NorthWave, Quad Lock, Maxxis, MagicShine, Bryton, Topeak, and some bikes where it is explicitly stated that the order will be fulfilled within 7 days are exceptions, as these items are in stock at the central warehouse but not in the store's warehouse (consider that if you add the assembly and adjustment service to a bike with a 7-day fulfillment, delivery will take up to 14 days at the latest).

SHIPPING TIMES:

The shipping to Italy normally takes 2 business days.

Shipping to Europe and Switzerland typically takes 5 business days.

Both for national shipments and international shipments, we have only one type of shipping; there is no option to choose between standard or express shipping.

is defined as express, the national shipping, as it is delivered within 48 working hours.

International shipping is defined as standard because it is delivered within 5 business days.

Shipping within Italy:

- for clothing, accessories, components and/or frames, they are free throughout Italy, except for Sardinia and Sicily, for orders with a value equal to or greater than €100;

For orders equal to or less than €99 on clothing, accessories, or components, the cost is a flat rate of €5.90.

- for bikes and/or e-bikes in Italy, except for Sardinia and Sicily, the flat rate cost is €39.

For shipments to Europe and Italian islands, the shipping cost calculated at checkout is the actual courier fee charged to us, with no additional markup, based on the requested shipping address.

In general, couriers in Europe usually make two delivery attempts before the package is held in storage.
If the recipient is not available on the first attempt, the courier will try to redeliver the package on the next business day.
If the second attempt also fails, the shipment is generally held at the courier's facility or a local pickup point, where the recipient can collect the package within a certain period of time, which can vary between 10 and 14 days depending on the courier.
If the shipment is not picked up even after this period of time, the courier will return it to us.

The "hold for pickup" service allows the recipient to collect their shipment at a courier's location or a pickup point, instead of receiving home delivery.

It's a very rare situation, which occurs only after two delivery attempts have failed.

The conditions for storage hold vary from operator to operator, but generally allow for the shipment to be collected within a certain period, usually between 10-14 days, by presenting an identity document and the shipment number.

The costs for shipping expenses in case of return after a storage hold are the responsibility of the buyer and depend on various factors, but generally the following principles apply:

1. Storage stop fees:

• The cost of storage hold (i.e., keeping the shipment at the courier's facility) may vary depending on the courier and the storage period.
• Some couriers provide that storage at the depot is free for a certain period (for example, 5 days) and then apply an additional fee for extended storage.

2. Return shipping costs to the sender:

• If the shipment is not collected by the recipient even after the storage period, it will be returned to the seller, who, upon receiving the returned goods, will refund the buyer the amount paid, minus shipping costs and any storage fees.
• Return shipping costs are the responsibility of the recipient.
• The return shipping cost may be equal to the original shipping cost, but this can vary depending on the courier and the type of shipment.

3. Shipping reassignment fees to a new address:

• If the recipient wishes to change the delivery address after the parcel has been held at the depot, an additional fee will apply for reassignment.
• This cost is borne by the recipient.

In summary:
Shipping costs in case of warehouse hold and return are the responsibility of the recipient, and the total amount varies depending on the courier used, elapsed time, and selected address.

HeyLight is an ecosystem of innovative payment and credit solutions that allows you to purchase products and services online and in-store, deferring the payment up to €5,000 in 12 convenient installments monthly without interest, without the need to upload income documents and without digital signatures; in 3 simple and quick steps, you can immediately defer your payment.

Or you can pay in installments in 12 or 24 or 36 installments, with a TAN of 9.90%, amounts from €5,000 to €10,000 (income document upload and OTP signature required).

works as a digital financing solution, with the possibility to defer payment or obtain a targeted loan, without the need for income documentation and with an immediate response whether positive or negative.

More precisely:

• HeyLight is an alternative to traditional payments: Instead of paying the full amount immediately, you can split the cost into monthly installments. 
• Both online and in-store: The solution is available both for online purchases, through e-commerce websites, and for physical purchases in our store. 
  

Klarnais a Swedish payment service provider that offers various options for online purchases, such aspay in 3 installments without interestopay after 30 days.

The maximum spending limit with Klarna is not fixed and varies based on several factors, such as your credit profile and the purchase amount.
In general, there are no strict limits, but each transaction is evaluated to determine the maximum allowed amount.
For the "Pay Now" options and "Pay in 30 days", the maximum limit is "4000€, while for "Pay in 3 installments", is of3000€.

PayPal is a digital payment system that allows you to make online purchases worldwide.
works by linking your PayPal account to your credit/debit card or bank account, allowing you to make transactionssafelyand without having to provide your bank details to the seller.

The limit ofmaximum spendingwith PayPal for installment payments ("Pay in 3 installments") is2,000 €.

For immediate payments, the maximum spending limit on PayPal depends on various factors, including whether you are a verified user and if you have a linked payment method.
In general, for unverified users, the annual spending limit is 1500 euros for purchases and 2500 euros for receipts.
For verified users, the limits may be higher.
For payments with debit cards, the limit per transaction is 2000 EUR, while for bank accounts it is 15000 EUR per transaction.

ScalaPayis an Italian payment service provider that offers the option to purchase onlinein 3 or 4 installments without interest.

The limit ofminimum amountto be able to use Scalapay as a payment method is to€ 5.
The limit ofmaximum amountis of€ 3,000

Items must be returned within 14 days of receiving the order. Items must be returned in the same condition as they were received, must not be worn/not used, must have the tags still attached, and must include all original packaging.

To learn more, go to the dedicated page:

HOW TO MAKE A RETURN

Refunds are processed within 48 hours of receipt. Payment institutions may then re-credit the amount either immediately, within 48 hours, or within 5-7 business days (depending on the payment network, e.g., Klarna takes 5-7 days, check with your payment institution).

In case of a return of an online purchase, the shipping costs for returning the item are always the responsibility of the buyer.

The buyer is entitled to a refund of the initial shipping costs, but not for the return shipping costs.

If a product has a manufacturing defect, we can request its replacement or repair (depending on the case and the product) directly from the manufacturer.

N.B. Cicli Drigani does not decide whether a product defect is due to a manufacturing fault or accidental causes.

is therefore necessary that the defective product be sent back to our operational headquarters at Via Lanzo, 207, 10071 Borgaro Torinese TO.

Pack carefully, in a box of appropriate size for what you need to ship, making sure to remove any accessory components (e.g., cleats from a pair of shoes) and contact your trusted shipping agent.

Or if you are not experienced with shipping, do not know a convenient and/or nearby courier, for all accessories, components, and clothing (not for bikes), you can purchase our national shipping service,clicking here.
In this case, in the order notes, enter the address where the pickup will be made and the preferred time slot).
We will send you a label by email to print and affix to the package in a way that is clearly visible and protected from weather conditions.

Do not forget to include a copy of the purchase invoice, as well as a written indication (handwritten or preferably printed to avoid reading errors) of the defect that occurs, your details to then properly ensure the return shipment after sending by us to the manufacturer for their internal verification, and subsequent return first to us by the manufacturer, then to the sender at our expense (warranty times may vary from 14 to 60 days depending on the brand).