Quality bicycles and services. Two pedal strokes from Turin

We are committed to processing all orders as quickly as possible!

Processing times vary depending on the product purchased.

Bicycles ordered with the assembled and adjusted option are processed within a maximum of 10 working days, depending on workshop scheduling and the number of assemblies already in progress.

Accessories and bicycles ordered without the assembly and adjustment service are instead processed within 2 working days.

Some items are an exception, for which it is clearly indicated that processing requires 7 working days: these are products present in the central warehouse but not immediately available in the store's warehouse.

Please note: if the assembly and adjustment service is added to a bicycle with a scheduled processing time of 7 days, the maximum time for delivery becomes 14 working days.

SHIPPING TIMES:

Shipping within Italy typically takes 2 working days.

Shipping within Europe and Switzerland typically takes 5 working days.

For both domestic and international shipments, we have only one type of shipping; there is no choice between standard or express shipping.

Domestic shipping is defined as express, as it is delivered within 48 working hours.

International shipping is defined as standard, as it is delivered within 5 working days.

Shipments within Italy:

- For clothing, accessories, components, and/or frames (rollers excluded), shipping is free throughout Italy, except for Sardinia and Sicily, for orders with a value equal to and/or exceeding €100;

for orders equal to or less than €99 on clothing, accessories, or components, the cost is a flat rate of €5.90.

- For bicycles and/or e-bikes in Italy, except for Sardinia and Sicily, the flat-rate cost is €39.

- For rollers in Italy, except for Sardinia and Sicily, the flat-rate cost is €24.

- For rollers in Sardinia and Sicily, the flat-rate cost is €27.

For shipments to Europe and the Italian islands, the shipping cost calculated in the cart is the actual cost of the carrier charged to us, without any additional margin in our favor, based on the requested shipping address.

Certainly. The tracking code is sent as soon as it is generated by the courier. The timing for the generation of the tracking varies based on the type of product and the shipping destination. For accessories and bicycles shipped within Italy, the tracking code is generally available within 24 hours of the order being processed. For international shipments, the generation of the tracking can take up to 48 hours. As soon as the code is available, we will proceed to notify you!

Items must be returned within 14 days of receiving the order. Items must be returned in the same condition as they were received, unworn/unused, with tags still attached, and must include all original packaging.

To learn more, visit the dedicated page:

HOW TO MAKE A RETURN

Refunds are processed within 48 hours of their receipt. Payment institutions may then re-credit the amount either immediately, within 48 hours, or within 5-7 business days (depending on the payment network, e.g., Klarna takes 5-7 days; please verify with your payment institution).

In the event of returning an online purchase, the shipping costs for returning the item are always borne by the buyer.

The buyer is entitled to a refund of the initial shipping costs, but not of those for the return.

In case of shipping(it is included free of charge if you pick up in store), to immediately enjoy your new bike, purchased online from our e-shop, consideraddingto the cart theoption "bike assembled and adjustedfrom the Cicli Drigani technicians" at a cost of 59€.

It is a flat-rate cost, it does not represent the actual hourly effort we will spend to assemble your new bike.

With this service, your bike will be delivered assembled, adjusted.

If you pick up in store, it is a serviceoffered free of charge.

N.B.It is never possible to ship a complete bike; in any case, the pedals, the front wheel, and in many cases, also the seatpost, will need to be assembled, as if assembled, the bike would not be shippable.

Without this option, the bike will arrive as packaged by the manufacturer and will require some technical interventions to be used safely; without this option, the bike will arrive to you sooner, as we will not need to schedule the final assembly and all the adjustments and updates (in case of electronic shifting and/or e-bikes), but keep in mind that it will require technical interventions to be used safely.

The level of technical intervention varies from brand to brand, and can also vary within the same brand depending on the bike model.

The assembly and adjustment service is a service that allows the buyer to have the bike delivered assembled, adjusted (and possibly updated if there are electronic components), therefore with the derailleur and brakes correctly adjusted on their bike.

Without this option, the bike is shipped as packaged by the manufacturer: in some cases (varies based on the model, year, and manufacturer) the brakes and derailleur are already assembled, but need adjusting; in others, everything is still disassembled, needing assembly and connection; in any case, if there are electronic components, they always need updating.
It therefore concerns a more "mechanical" part, of safety, and of the possibility of immediate use without the intervention of qualified technicians and not of bike fitting.

In any case, the pedals, the front wheel, and in many cases, also the seatpost, will need to be assembled.

The assembly and adjustment service does not include any component replacements, perhaps made necessary following a bike fit, also because manufacturers, in catalog-assembled bikes, do not allow replacing individual components with others of custom sizes, but prepare bikes with standard components, suitable on average for a user compatible with that bike size, and this is why even if you choose the assembly and adjustment service, we do not ask for the bike fit measurements.

Finally, in many cases, to be able to ship a bike, even assembled and adjusted, it is necessary to extract the seatpost from the frame, rotate or detach the handlebar, it is always necessary to remove the pedals and the front wheel, therefore it would not be technically possible to ship the bike exactly as required by the measurements resulting from a saddle positioning.

Yes, of course, we understand perfectly; we change our minds too!

The order can be canceled, but the request must be sent within 30 minutes of the order confirmation.

If you wish to cancel your order, write immediately to onlineshop@ciclidrigani.com.

During store opening hours, orders are typically packed and shipped within a maximum of two hours from the order to ensure you receive the fastest possible delivery. We therefore ask you to notify us as quickly as possible, within a maximum time of 30 minutes.

If, however, you have already received the shipment confirmation email with the attached tracking code, we can no longer modify or cancel the order; it is already on its way to you!

Once it arrives, you can initiate the return procedure to receive a refund and the consequent cancellation of your order. (For more information, please consult the dedicated returns section).

Order and pay online, pick up in-store at Via Lanzo, 207 10071 in Borgaro Torinese (TO).

Pick-up hours:Mon: 3:30 PM - 7:30 PM
Tue - Sat: 8:30 AM - 12:30 PM | 3:30 PM - 7:30 PM

After the order confirmation email, you will receive another email notifying you that the order is ready for in-store pick-up.


N.B.
Bikes without the assembled and adjusted option, accessories, components, and apparel are ready for pick-up within 24 working hours from the order.
Bikes with the assembled and adjusted option, within 10 days from the order date.

If you are purchasing from the European Union, you are viewing the price inclusive of VAT for your respective country of residence, excluding shipping.

If you are purchasing from Switzerland or a non-EU country, you are viewing the net price, excluding shipping.